Making customer
conversations work for you

Understanding user intent drives intelligent customer experience

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Build great customer experience

Enterprise-ready Mesh Conversational AI and Business Messaging platform delivers intelligent customer engagement. Give your customers a great experience across any device or platform.

Mesh AI understands your customer's journey, intent and meaning.

The Mesh Conversational AI platform is an advanced technology layer that drives automated inbound and outbound customer conversations.

Drive service efficiencies or new revenue opportunities by utilising new technologies to empower entirely new levels of customer self service, automated services and enhanced sales opportunities.

Artificial Intelligence augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity by the year 2021
Gartner​

"Companies that pilot and employ Conversational AI have a significant competitive advantage in customer engagement."
Forrester 2019
Gartner predicts that by 2022, 70% of customer interactions will involve an emerging technology such as Conversational AI.

Intelligent Customer Experience

The Mesh Conversational AI platform delivers consistent customer experience across digital channels.

Key to Mesh is its ability to manage both service and sales conversations through its ability to understand the intent of communication.

 

Customer Intent

Our ability to understand a customer's intent is key to Mesh providing successful, intelligent self service experiences. This understanding powers our conversations, making them more contextually relevant and satisfying for customers, while at the same time achieving organisational objectives.

Channel-less

The Mesh AI platform allows for contextual, consistent and continuous customer conversations across digital platforms.

Customer journeys can be seamless across single or multiple channels and devices.

 

Improved Revenue Performance

Mesh Conversational AI can be used to drive cross selling and upselling as well as generating qualified leads for sales teams.

Mesh operates throughout the customer lifecycle. It can take over mundane tasks from sales people and deliver them warm leads for follow up.

 

Speed to Value

Mesh provides low project risk due to its ease of deployment. Mesh can be deployed incrementally using existing organisation knowledge to deliver a quick and easy solution at a low cost.

No Code

Easy to deploy and expand, the Mesh No Code approach minimises the expense and complexity of deployment.

Importantly, existing customer experience staff can be trained in the management of the conversations.

Experts in Conversation

Designing effective conversations is critical. We are experts in this field and can guide you through deployment, training and consulting programs to pass this knowledge on.

Conversational AI connects, empowers and informs customers.

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